What You Can Report

Customers may file complaints related to:

• Product defects or damages
• Color inconsistency concerns
• Shortage or incorrect supply
• Service-related issues
• Delivery or handling concerns

Before Filing a Complaint

Customers are required to:

• Inspect products immediately upon purchase or delivery
• Report any issues within 48 hours of receipt

Complaints submitted after this period may not be considered, in line with company policy.

How to File a Complaint

Please submit your complaint using any of the following official channels:

• Email: [email protected]
• Call / WhatsApp: +234 813 017 8573
• WhatsApp Only: +234 906 786 6334

Information Required

To help us resolve your complaint efficiently, please include:

• Full name
• Phone number
• Product type and color
• Date of purchase or delivery
• Quantity purchased
• Description of the issue
• Supporting evidence (photos or receipts, where applicable)

Incomplete complaints may delay resolution.

Complaint Review Process

Once a complaint is received:

1. The issue is logged and acknowledged
2. Our team reviews the details provided
3. An investigation is conducted where necessary
4. Feedback or resolution is communicated to the customer

Resolution may include clarification, replacement, adjustment, or other appropriate action, depending on the nature of the complaint.

Important Notes

• Complaints are handled fairly and professionally
• Filing a complaint does not automatically guarantee replacement or refund
• Decisions are made based on findings and company policy

Our Commitment

We value transparency, accountability, and continuous improvement. Every complaint helps us improve our products and services.